Terms and Conditions
Membership/Class Participants Terms & Conditions
These Terms and Conditions govern the relationship between you, the client, and Blok London Limited ("Blok"/"us"/"we") (which has its principal place of business at Unit J5 Clapton Tram Depot, 38-40 Upper Clapton Road, London E5 8BQ), in respect of the purchase and booking of classes at Blok and your participation in the same at any of our studios.
Please ensure that you have read and understood these terms and conditions fully. Once you have done so and if you chose to tick the relevant box below confirming your acceptance of them all purchases, bookings and your attendance at a booked class will be subject to these terms and conditions.
1. DATA & SECURITY
a.You will be required to register certain personal information including payment details (together "confidential information") to enable you to create an online account, which you will need to access in order to purchase and make all class bookings at our studio.
b.You must not share this confidential information with any other third party in order to avoid unauthorised use of your data.
c.We will have access to certain of the data you provide including your name and contact details, which will be held securely and only processed for the purposes of managing and administering class bookings. In addition, we may from time to time send you details of studio updates and activities including but not limited to promotions, workshops, seasonal opening times and changes to the class timetable etc.
2. BOOKINGS & MEMBERSHIP/PACKAGES
a. Subject to section 2.b, payment for classes is made in full at the time of booking through the online booking system. All bookings are only confirmed when full payment has been made.
b. From time to time we will be offering a range of membership options (including monthly, 6-monthly and annual membership), packages and other promotions from time to time (known as “Blok bundles”), which can be purchased in advance. Your Blok bundle will give you access to classes at a discounted rate, however you will still need to book your classes in advance to secure your space. For the avoidance of doubt the purchase of any Blok bundle will be subject to these terms and conditions.
c. In the event that you purchase membership or a package of classes that are time restricted and you are unable to attend classes due to medical reasons, you will need to provide us with a note from a medical professional confirming that you are unable to carry out physical activities needed to participate in our studio classes. In such circumstances your membership will be frozen or package will be extended by up to a maximum of 3 months. In extreme circumstances we may at our sole discretion offer a part of full refund on your Blok bundle.
a.Each booking you make is for a specific class on a specific day. Classes are non-transferrable to other days, classes and/or people. If you change your mind about taking a class, you will need to cancel it and re-book an alternative if you so wish. Cancellations will be subject to the terms provided below (see "Refunds" section below).
b.If you feel unable to continue with a class due for example to the level of difficulty, we may at our discretion transfer your booking to an alternative class that is more suitable for your fitness level. You must communicate this to our staff within 10 minutes of the class commencing.
4. MISSED CLASSES
In the event that you are unable to attend a class you booked and you need to cancel your booking, you will need to do so online using your login details. In the unlikely event that you are unable to access the online booking system, you may cancel your booking by telephoning us directly on the number provided on the Blok website and we will process the cancellation for you.
a.If you cancel your booking by 6pm on the day before the class, we will arrange a full refund.
b.No refund will be given for a cancellation received after 6pm on the day before the date of the class, unless the studio manager agrees to make an exception at his/her discretion.
c.In the unlikely event that an instructor cannot deliver a class (for example due to illness) or is running more than [12 minutes late for a class (for example due to problems with public transport) we will use our reasonable endeavours to source an alternative cover instructor, however, we cannot guarantee that someone will be available at short notice. For the avoidance of doubt, you will not be entitled to a refund if the original instructor is not available to deliver the class you have booked.
d.In the event that we are unable to source a cover instructor to deliver a class we will contact you by email and text message immediately to inform you of a class cancellation. In such event you will be offered the choice of an alternative class of your choice on the same day (subject to availability) or a free class voucher.
e.In the unlikely circumstance of a class cancellation we regret that we will not be able to refund any other costs incurred such as travel. The above applies for the "free class" voucher bookings.
We respectfully ask that you do not take photos during classes unless it has been authorised by the instructor and other people in the class. We will set aside appropriate times for photos. Also we request that you should dress appropriately for a fitness setting - trainers for warm up, shorts, leggings, vest or T shirts, and treat other people in the class with respect.
7. HEALTH AND MEDICAL CONDITIONS
You acknowledge and represent that:
a.to the best of your knowledge, you suffer from no medical or physical condition or disability that will or might increase the normal risks associated with exercise; and
b.if you do suffer from a medical or physical condition or disability, your doctor has approved your participation in our classes.
c.You must inform us, as soon as possible, if:
(i)you suffer from any new injury, illness or other medical condition;
(ii)you feel any pain or discomfort during a class; or
(iii)you feel that any exercise included in a class would be unsafe or uncomfortable for you.
We may in our sole discretion prohibit you from participating in a class; and you must comply with all of our instructions in relation to our classes.
8. NO REPRESENTATIONS OR WARRANTIES
To the maximum extent permitted by applicable law and subject to section 10 below, we exclude all representations, warranties, undertakings and guarantees relating to our classes.
Without prejudice to the generality of the foregoing paragraph, we do not represent, warrant, undertake or guarantee that you will not suffer from any injury arising directly our indirectly out of our classes.
9. LIMITATIONS AND EXCLUSIONS OF LIABILITY
a.The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer are subject to section 10 below; and govern all liabilities arising under the disclaimer or in relation to our classes, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
b.We will not be liable to you in respect of any of the following:
(i)personal injury (including without limitation serious injury or death) that you may suffer or sustain directly or indirectly as a result of attending our classes. Nor will we be liable to you in respect of any other losses arising as a result of any such personal injury;
(ii)your personal property that is lost, stolen or damaged before, during or after a class;
(iii)losses arising out of any event or events beyond our reasonable control;
(iv)business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill; and/or
(v)special, indirect or consequential loss or damage.
Nothing in this disclaimer shall limit or exclude our liability for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation or otherwise in any way that is not permitted under applicable law.
The limitations and exclusions of liability in this disclaimer protect our instructors as well as protecting us.
12. GOVERNING LAW & JURISDICTION
This terms and conditions shall be governed by English law and any dispute arising under them shall be subject to the exclusive jurisdiction of the courts of England and Wales.