Terms and Conditions

T&C

Our Terms and Conditions including Health/Medical Declaration

  1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. Where the word ‘product’ is used in this agreement, it shall be taken to mean each of goods (such as clothing and equipment), services (such as membership and classes) and digital content as applicable.
    1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
    1. Information about us and how to contact us
    2.1 Who we are. We are BLOK LONDON LIMITED a company registered in England and Wales. Our company registration number is 09823895 and our registered office is at 38-40 Clapton Tram Depot, Upper Clapton Road, London, England, E5 8BQ. Our registered VAT number is 235794870.
      2.2 How to contact us. You can contact us by telephoning our customer service team at info@bloklondon.com or 38-40 Clapton Tram Depot, Upper Clapton Road, London, England, E5 8BQ.
        2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
          2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
          1. Our contract with you
          3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
            3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product or in the case that we have already charged you we will refund you. This might be because the product is out of stock, because the product can only be provided in limited number, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
              3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
              1. Our products
              4.1 We offer class-based gymnasium services at BLOK affiliated locations worldwide. Classes are grouped by class names and descriptions on our website or ask in store. For a full list of current BLOK locations and classes please see our website.
                4.2 You must be aged 18 or over to use our services. Children under 18 are allowed on the premises but only if accompanied at all times by an adult over 18. An adult cannot supervise children under 18 while using our services. We cannot provide childcare for children of any age.
                  4.3 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
                    4.4 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
                      4.5 Making sure your measurements are accurate. If we are providing the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.
                        4.6 Our classes will not always be the same. In order to ensure your physical development, our classes, even those of the same type, will vary in their content so that the physical activity in each class will be different. We do not guarantee that you will always have the same instructor and our instructors may choose to incorporate teaching from several physical practices into one class.
                          4.7 Our services are limited by location. All classes are location specific unless stated otherwise.
                            4.8 We play music in our classes. Typically our classes involve the use of amplified sound.
                              4.9 We use strobe lighting in our classes. Typically our classes involve the use of strobe lighting.
                              1. Your rights to make changes
                              5.1 Contact us. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If the change is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
                                5.2 Medical reasons. In the event that you purchase membership or a package of classes that are time restricted and you are unable to attend classes due to medical reasons, you will need to provide us with a note from a medical professional confirming that you are unable to carry out physical activities needed to participate in our studio classes. In such circumstances your membership will be frozen or package will be extended by up to a maximum of 3 months. In extreme circumstances we may at our sole discretion offer a part or full refund on your BLOK bundle.
                                  5.3 Transfers. Each booking you make is for a specific class on a specific day. Classes are not transferrable to other days, classes and/or people. If you change your mind about taking a class, you will need to cancel it at least 12 hours before the class start time and date and re-book an alternative if you so wish.
                                    5.4 Difficulty. If you feel unable to continue with a class due for example to the level of difficulty, we may at our discretion transfer your booking to an alternative class that is more suitable for your fitness level. You must communicate this to our staff within 10 minutes of the class commencing.
                                      5.5 Missed classes. In the event that you are unable to attend a class you booked and you need to cancel your booking, you will need to do so online using your login details. In the unlikely event that you are unable to access the online booking system, you may cancel your booking by emailing us on info@bloklondon.com and we will process the cancellation for you.
                                        5.6 Refunds for classes. If you cancel your booking by 6pm on the day before the class, we will arrange a full refund. No refund will be given for a cancellation received less than 12 hours before the class is due to start, unless the studio manager agrees to make an exception at his/her discretion.
                                        1. Our rights to make changes
                                        6.1 Minor changes to the products. We may change the product:
                                          6.1.1 to reflect changes in relevant laws and regulatory requirements;
                                            6.1.2 in the case of services, if we think a change will enhance the experience of users generally; and
                                              6.1.3 to implement minor technical adjustments and improvements, for example for safety reasons. These changes should not affect your use of the product.
                                                6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:
                                                  6.2.1 changes to our membership offering that are detrimental to you;
                                                    6.2.2 changes to the way we use your data; and
                                                      6.2.3 changes to the number of premises and the classes that your membership gives you access to that are detrimental to you.
                                                        6.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
                                                          6.4 Cancelled classes. In the unlikely event that an instructor cannot deliver a class (for example due to illness) or is running more than 15minutes late for a class (for example due to problems with public transport) we will use our reasonable endeavours to source an alternative cover instructor, however, we cannot guarantee that someone will be available at short notice. For the avoidance of doubt, you will not be entitled to a refund if the original instructor is not available to deliver the class you have booked but a cover instructor is provided.
                                                            6.5 In the event that we are unable to source a cover instructor to deliver a class we will contact you by email and text message immediately to inform you of a class cancellation. In such event you will be offered the choice of an alternative class of your choice on the same day (subject to availability) or a free class voucher.
                                                              6.6 In the circumstance of a class cancellation we regret that we will not be able to refund any other costs incurred such as travel. The above applies for the "free class" voucher bookings.
                                                              1. Providing the products
                                                              7.1 Costs. Costs will be as displayed to you on our website or our in-store publications.
                                                                7.1.1 If the products are goods. If the products are goods we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order.
                                                                  7.1.2 If the products are one-off services (such as a single class or a personal training session). We will begin the services on the date agreed with you during the order process. The completion date for the services is as told to you during the order process.
                                                                    7.1.3 If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
                                                                      7.1.4 If the products are ongoing services (such as a membership or a package of classes) or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
                                                                        7.2 We are not responsible for delays outside our control. If our supply of the products or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products or services you have paid for but not received.
                                                                          7.3 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our opening hours as listed on our website.
                                                                            7.4 If you are not at home when the goods are delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
                                                                              7.5 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
                                                                                7.6 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
                                                                                  7.7 When you own goods. You own a product which is goods once we have received payment in full.
                                                                                    7.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your bank account or card details, address, information about your state of health and fitness, your size, etc. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
                                                                                      7.9 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
                                                                                        7.9.1 deal with technical problems or make minor technical changes;
                                                                                          7.9.2 update the product to reflect changes in relevant laws and regulatory requirements;
                                                                                            7.9.3 make changes to the product as requested by you or notified by us to you (see clause 6);
                                                                                              7.10 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause Error! Reference source not found.) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.
                                                                                                7.11 We may suspend supply of services for health reasons. If you advise us of a change in your state of health or fitness which may mean that it is not safe for you to continue using our services, we may suspend membership pending conclusive medical advice.
                                                                                                1. Your rights to end the contract
                                                                                                8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have paid for, whether there is anything wrong with what we provided, how we are performing and when you decide to end the contract:
                                                                                                  8.1.1 If what you have paid for is faulty or misdescribed you may have a legal right to end the contract (or to get goods repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12;
                                                                                                    8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
                                                                                                      8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. In relation to our provision of services to you, where you have started using the services, we are able to continue providing the services to you, even though any cooling off period may still be running. You acknowledge that by starting to use the service or by accepting our supply of the service, you waive your right to cancel during the cooling off period;
                                                                                                        8.1.4 In all other cases (if we are not at fault and you are not exercising your right to change your mind), see clause 8.6.
                                                                                                          8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for the following reasons set out below, the contract will end immediately and we will refund you in full for any products which have not been provided (though we shall not be obliged to refund you for any services used by you or supply by us to you) and you may also be entitled to compensation. The reasons are:
                                                                                                            8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
                                                                                                              8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
                                                                                                                8.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
                                                                                                                  8.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
                                                                                                                    8.2.5 you have a legal right to end the contract because of something we have done wrong.
                                                                                                                      8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund (the ‘cooling-off period’). This right is subject to the services exclusion described at clause 8.1.3 above. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
                                                                                                                        8.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
                                                                                                                          8.4.1 digital products after you have started to download or stream these;
                                                                                                                            8.4.2 services, once these have been started, even if the cancellation period is still running;
                                                                                                                              8.4.3 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
                                                                                                                                8.4.4 apparel that for health protection or hygiene reasons would be inappropriate to resale or reuse; and
                                                                                                                                  8.4.5 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.
                                                                                                                                    8.5 How long do consumers have to change their minds? How long you have to change your mind depends on what you have ordered and how it is delivered.
                                                                                                                                      8.5.1 Have you bought services (for example, membership or a package of classes)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have started the services you cannot change your mind, even if the period is still running. Please see clause 8.1.3 for more information.
                                                                                                                                        8.5.2 Have you bought goods (for example, apparel)?, if so you have 14 days after the day you (or someone you nominate) receives the goods.
                                                                                                                                          8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change their mind (see clause 8.1), you can still end the contract before it is completed. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. Where our contracts run monthly from the date you first signed up, to give valid notice you should give one month’s written notice from your next monthly renewal date, such that if your renewal date is the 10th of the month, you must give 30 days’ notice no later than the 10th day of the previous month for the 30 day notice to apply to the month that follows. This clause shall not apply if you have agreed to a fixed term contract in which case you cannot terminate the term early.
                                                                                                                                          1. How to end the contract with us (including if you have changed your mind)
                                                                                                                                          9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
                                                                                                                                            9.1.1 Email. Email us at info@bloklondon.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
                                                                                                                                              9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Tram Depot, 38-40 Upper Clapton Road, London E5 8BQ or (if they are not suitable for posting) allow us to collect them from you. Please email us at info@bloklondon.com for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
                                                                                                                                                9.3 When we will pay the costs of return of goods. We will pay the costs of return:
                                                                                                                                                  9.3.1 if the goods are faulty or misdescribed; or
                                                                                                                                                    9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
                                                                                                                                                      In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
                                                                                                                                                        9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
                                                                                                                                                          9.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment.
                                                                                                                                                            9.5.1 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
                                                                                                                                                              9.5.2 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
                                                                                                                                                                9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
                                                                                                                                                                  9.6.1 If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
                                                                                                                                                                    9.6.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
                                                                                                                                                                    1. Our rights to end the contract
                                                                                                                                                                    10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
                                                                                                                                                                      10.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
                                                                                                                                                                        10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, payment details, address or health and fitness information as required by the physical activity questionnaire; and
                                                                                                                                                                          10.1.3 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
                                                                                                                                                                            10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
                                                                                                                                                                            1. If there is a problem with the product
                                                                                                                                                                            How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact our customer service team at info@bloklondon.com or 38-40 Clapton Tram Depot, Upper Clapton Road, London, England, E5 8BQ. Alternatively, please speak to one of our staff in-store.
                                                                                                                                                                            1. Your rights in respect of defective products
                                                                                                                                                                            12.1 We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights. 12.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at info@bloklondon.com for a return label or to arrange collection.
                                                                                                                                                                            1. Price and payment
                                                                                                                                                                            13.1 Where to find the price for the product. The price of the product (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the product you order.
                                                                                                                                                                              13.2 VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, and may pass on changes in VAT at our sole discretion, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
                                                                                                                                                                                13.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
                                                                                                                                                                                  13.4 When you must pay and how you must pay. We accept payment with most major credit and debit card providers. Please refer to our website for more information. When you must pay depends on what product you are buying:
                                                                                                                                                                                    13.4.1 For goods, you must pay for the products before we dispatch them. We will charge your credit or debit card immediately upon accepting your order.
                                                                                                                                                                                      13.4.2 For classes, you must pay in full at the time of booking through our online booking system, unless the terms of your membership, bundle or any other valid promotion provide otherwise.
                                                                                                                                                                                        13.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
                                                                                                                                                                                        1. Intellectual Property
                                                                                                                                                                                        14.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
                                                                                                                                                                                          14.2 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
                                                                                                                                                                                            14.3 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
                                                                                                                                                                                            1. Health risks and disclaimer
                                                                                                                                                                                            15.1 You acknowledge and represent that:
                                                                                                                                                                                              (a) to the best of your knowledge, you suffer from no medical or physical condition or disability that will or might increase the normal risks associated with exercise;
                                                                                                                                                                                                (b) if you do suffer from a medical or physical condition or disability, your doctor has approved your participation in our classes; and
                                                                                                                                                                                                  (c) you have honestly and fully completed the attached Physical Activity Questionnaire and Contact Sports Declaration.
                                                                                                                                                                                                    15.2 You must inform us, as soon as possible, if:
                                                                                                                                                                                                      (a) you suffer from any new injury, illness or other medical condition, or change in your general state of health or fitness;
                                                                                                                                                                                                        (b) you feel any pain or discomfort during a class; or
                                                                                                                                                                                                        1. c) you feel that any exercise included in a class would be unsafe or uncomfortable for you.
                                                                                                                                                                                                        15.3 We may in our sole discretion prohibit you from participating in a class; and you must comply with all of our instructions in relation to our classes.
                                                                                                                                                                                                        1. Our responsibility for loss or damage suffered by you
                                                                                                                                                                                                        16.1 We are responsible to you for foreseeable personal injury (including serious injury or death), loss and damage caused by us. If we fail to comply with these terms, we are responsible for personal injury (including serious injury or death), loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any personal injury (including serious injury or death), loss or damage that is not foreseeable. Personal injury (including serious injury or death), loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
                                                                                                                                                                                                          16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.1 including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987
                                                                                                                                                                                                            16.3 Instructors’ liability. The limitations and exclusions of liability in these terms and conditions act to limit and exclude the liability of BLOK staff, employees, agents, instructors and any other person authorised by BLOK to represent them as an associated party.
                                                                                                                                                                                                              16.4 We are not liable for business losses. We only supply the products for to you for domestic and private use.
                                                                                                                                                                                                                16.5 Please note that private personal sports injury insurance is available, but is your own responsibility.
                                                                                                                                                                                                                1. Behaviour, dress and lateness
                                                                                                                                                                                                                17.1 Please do not take photos during classes unless it has been authorised by the instructor and other people in the class.
                                                                                                                                                                                                                  17.2 Please treat other BLOK customers with respect.
                                                                                                                                                                                                                    17.3 We request that you dress appropriately for a fitness setting - shorts, leggings, vest or T shirts and other appropriate sportswear and appropriate footwear (if applicable).
                                                                                                                                                                                                                      17.4 We require you to use and/or wear any equipment or apparatus, including protective gear, sensibly as directed by a Blok instructor or other member of staff. If you are unclear on how you should use a particular piece of equipment or apparatus please let us know before you use the item and we will give you guidance.
                                                                                                                                                                                                                        17.5 You should aim to arrive at least ten minutes prior to your scheduled class. If you are not physically present five minutes before the start of your scheduled class, your spot may be given to another customer. Entry to classes after the scheduled start time is permitted solely at the discretion of BLOK staff. If you arrive to our premises late you should not expect to gain entry and you shall not be given a refund for the missed class.
                                                                                                                                                                                                                        1. How we may use your personal information
                                                                                                                                                                                                                        18.1 We will process your personal information in accordance with our Privacy Notice which for the purposes of the Terms and Conditions form part of the entire agreement with you.
                                                                                                                                                                                                                          18.2  You acknowledge and accept that you have read and understood our Privacy Notice when you accept these Terms and Conditions
                                                                                                                                                                                                                            18.3 You must not share your personal or membership information with any other third party that may lead to unauthorized use of your data for the fulfilment of services.
                                                                                                                                                                                                                              18.4 You should only use strong passwords for your membership credentials. Blok do not accept any liability for the protection of your data should you use common, weak or otherwise easy to compromise passwords.
                                                                                                                                                                                                                              1. Other important terms
                                                                                                                                                                                                                              19.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
                                                                                                                                                                                                                                19.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
                                                                                                                                                                                                                                  19.3 Nobody else has any rights under this. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
                                                                                                                                                                                                                                    19.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
                                                                                                                                                                                                                                      19.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products or services, we can still require you to make the payment at a later date.
                                                                                                                                                                                                                                        19.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
                                                                                                                                                                                                                                          I Agree

                                                                                                                                                                                                                                          ADULT Physical Activity Readiness Questionnaire

                                                                                                                                                                                                                                          If you currently have or have had in past any of the below, you should enquire with a doctor to check that you are safe to undertake physical activity in your current state of health, before signing this declaration and joining any of our classes.
                                                                                                                                                                                                                                            History of heart problems, chest pains, or stroke within your family
                                                                                                                                                                                                                                              Hepatitis B, Hepatitis C, or HIV
                                                                                                                                                                                                                                                Poor eyesight or eye injury
                                                                                                                                                                                                                                                  Psychiatric or drug issues
                                                                                                                                                                                                                                                    Seizures
                                                                                                                                                                                                                                                      Significant head or brain injury
                                                                                                                                                                                                                                                        Sickle Cell disease
                                                                                                                                                                                                                                                          Increased or low blood pressure
                                                                                                                                                                                                                                                            Advice from doctor stating not to exercise
                                                                                                                                                                                                                                                              Surgery within the last 12 months
                                                                                                                                                                                                                                                                Pregnancy now or within the last 3 months
                                                                                                                                                                                                                                                                  History of breathing or lung problems
                                                                                                                                                                                                                                                                    Muscle, joint, or back disorder
                                                                                                                                                                                                                                                                      Diabetes or thyroid condition
                                                                                                                                                                                                                                                                        Hernia or condition that may be aggravated by lifting weights
                                                                                                                                                                                                                                                                          Surgical implants or implanted devices
                                                                                                                                                                                                                                                                            Epilepsy
                                                                                                                                                                                                                                                                              Heightened sensitivity to sound or light
                                                                                                                                                                                                                                                                                Loss of consciousness, or falling over due to dizziness
                                                                                                                                                                                                                                                                                  I hereby confirm I do not have, and have not had in the past, any of the above, or any other condition not previously mentioned that I feel should be mentioned.
                                                                                                                                                                                                                                                                                    I can confirm this to be true

                                                                                                                                                                                                                                                                                    I understand and accept that any form of contact sport, including boxing, carries a risk of serious injury In consideration of entry to BLOK classes and by signing this declaration, in respect of activity in BLOK classes I agree that:

                                                                                                                                                                                                                                                                                    I have completed the medical questionnaire above fully and honestly
                                                                                                                                                                                                                                                                                      I am responsible for monitoring my own physical and medical condition, including during physical exercise
                                                                                                                                                                                                                                                                                        If, after completing the questionnaire, I know of any change in my physical or medical condition which would affect my answers if I were to complete it again, I will notify BLOK before taking part in any class or physical activity organised or provided by BLOK
                                                                                                                                                                                                                                                                                          I will only engage in contact sports activities (including boxing) under the guidance of BLOK coaches and/or instructors whilst on BLOK premises
                                                                                                                                                                                                                                                                                            I will use equipment correctly, safely, and as instructed
                                                                                                                                                                                                                                                                                              I understand that sports injury insurance is available, and that it is my own responsibility to organise this if I so wish
                                                                                                                                                                                                                                                                                                To the fullest extent permitted by law, I assign, waive and release any and all rights to any claim for damages I may or might have against BLOK or its staff, instructors or coaches for any injury or damage suffered to myself or to my property during my participation in, and/or arising from, any contact sports activity (including boxing) organised or provided by BLOK
                                                                                                                                                                                                                                                                                                  I fully understand that if I am physically or verbally abusive to the trainers, assistants or other patrons, or if I behave in a manner inconsistent with the coaches’ instructions and are overtly aggressive or abusive to other patrons in a manner that our coaches do not believe to be sporting, I will be asked to leave immediately.

                                                                                                                                                                                                                                                                                                  Formal declaration

                                                                                                                                                                                                                                                                                                  I declare to the best of my knowledge that I know of no reason why I should not participate in a personalised programme, exercise class, sparring session or other form of contact sport. I take part in any recommended programme, exercise class or sparring session or other form of contact sport entirely at my own risk and waive any legal recourse for damages or property arising from my participation.
                                                                                                                                                                                                                                                                                                    I hereby agree to all the terms and conditions laid out above.    

T&C

Our Terms and Conditions including Health/Medical Declaration

  1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. Where the word ‘product’ is used in this agreement, it shall be taken to mean each of goods (such as clothing and equipment), services (such as membership and classes) and digital content as applicable.

    1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

    1. Information about us and how to contact us

    2.1 Who we are. We are BLOK LONDON LIMITED a company registered in England and Wales. Our company registration number is 09823895 and our registered office is at 38-40 Clapton Tram Depot, Upper Clapton Road, London, England, E5 8BQ. Our registered VAT number is 235794870.

      2.2 How to contact us. You can contact us by telephoning our customer service team at info@bloklondon.com or 38-40 Clapton Tram Depot, Upper Clapton Road, London, England, E5 8BQ.

        2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

          2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

          1. Our contract with you

          3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

            3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product or in the case that we have already charged you we will refund you. This might be because the product is out of stock, because the product can only be provided in limited number, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

              3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

              1. Our products

              4.1 We offer class-based gymnasium services at BLOK affiliated locations worldwide. Classes are grouped by class names and descriptions on our website or ask in store. For a full list of current BLOK locations and classes please see our website.

                4.2 You must be aged 18 or over to use our services. Children under 18 are allowed on the premises but only if accompanied at all times by an adult over 18. An adult cannot supervise children under 18 while using our services. We cannot provide childcare for children of any age.

                  4.3 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

                    4.4 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

                      4.5 Making sure your measurements are accurate. If we are providing the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

                        4.6 Our classes will not always be the same. In order to ensure your physical development, our classes, even those of the same type, will vary in their content so that the physical activity in each class will be different. We do not guarantee that you will always have the same instructor and our instructors may choose to incorporate teaching from several physical practices into one class.

                          4.7 Our services are limited by location. All classes are location specific unless stated otherwise.

                            4.8 We play music in our classes. Typically our classes involve the use of amplified sound.

                              4.9 We use strobe lighting in our classes. Typically our classes involve the use of strobe lighting.

                              1. Your rights to make changes

                              5.1 Contact us. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If the change is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

                                5.2 Medical reasons. In the event that you purchase membership or a package of classes that are time restricted and you are unable to attend classes due to medical reasons, you will need to provide us with a note from a medical professional confirming that you are unable to carry out physical activities needed to participate in our studio classes. In such circumstances your membership will be frozen or package will be extended by up to a maximum of 3 months. In extreme circumstances we may at our sole discretion offer a part or full refund on your BLOK bundle.

                                  5.3 Transfers. Each booking you make is for a specific class on a specific day. Classes are not transferrable to other days, classes and/or people. If you change your mind about taking a class, you will need to cancel it at least 12 hours before the class start time and date and re-book an alternative if you so wish.

                                    5.4 Difficulty. If you feel unable to continue with a class due for example to the level of difficulty, we may at our discretion transfer your booking to an alternative class that is more suitable for your fitness level. You must communicate this to our staff within 10 minutes of the class commencing.

                                      5.5 Missed classes. In the event that you are unable to attend a class you booked and you need to cancel your booking, you will need to do so online using your login details. In the unlikely event that you are unable to access the online booking system, you may cancel your booking by emailing us on info@bloklondon.com and we will process the cancellation for you.

                                        5.6 Refunds for classes. If you cancel your booking by 6pm on the day before the class, we will arrange a full refund. No refund will be given for a cancellation received less than 12 hours before the class is due to start, unless the studio manager agrees to make an exception at his/her discretion.

                                        1. Our rights to make changes

                                        6.1 Minor changes to the products. We may change the product:

                                          6.1.1 to reflect changes in relevant laws and regulatory requirements;

                                            6.1.2 in the case of services, if we think a change will enhance the experience of users generally; and

                                              6.1.3 to implement minor technical adjustments and improvements, for example for safety reasons. These changes should not affect your use of the product.

                                                6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:

                                                  6.2.1 changes to our membership offering that are detrimental to you;

                                                    6.2.2 changes to the way we use your data; and

                                                      6.2.3 changes to the number of premises and the classes that your membership gives you access to that are detrimental to you.

                                                        6.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

                                                          6.4 Cancelled classes. In the unlikely event that an instructor cannot deliver a class (for example due to illness) or is running more than 15minutes late for a class (for example due to problems with public transport) we will use our reasonable endeavours to source an alternative cover instructor, however, we cannot guarantee that someone will be available at short notice. For the avoidance of doubt, you will not be entitled to a refund if the original instructor is not available to deliver the class you have booked but a cover instructor is provided.

                                                            6.5 In the event that we are unable to source a cover instructor to deliver a class we will contact you by email and text message immediately to inform you of a class cancellation. In such event you will be offered the choice of an alternative class of your choice on the same day (subject to availability) or a free class voucher.

                                                              6.6 In the circumstance of a class cancellation we regret that we will not be able to refund any other costs incurred such as travel. The above applies for the “free class” voucher bookings.

                                                              1. Providing the products

                                                              7.1 Costs. Costs will be as displayed to you on our website or our in-store publications.

                                                                7.1.1 If the products are goods. If the products are goods we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order.

                                                                  7.1.2 If the products are one-off services (such as a single class or a personal training session). We will begin the services on the date agreed with you during the order process. The completion date for the services is as told to you during the order process.

                                                                    7.1.3 If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.

                                                                      7.1.4 If the products are ongoing services (such as a membership or a package of classes) or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

                                                                        7.2 We are not responsible for delays outside our control. If our supply of the products or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products or services you have paid for but not received.

                                                                          7.3 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our opening hours as listed on our website.

                                                                            7.4 If you are not at home when the goods are delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

                                                                              7.5 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

                                                                                7.6 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

                                                                                  7.7 When you own goods. You own a product which is goods once we have received payment in full.

                                                                                    7.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your bank account or card details, address, information about your state of health and fitness, your size, etc. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

                                                                                      7.9 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

                                                                                        7.9.1 deal with technical problems or make minor technical changes;

                                                                                          7.9.2 update the product to reflect changes in relevant laws and regulatory requirements;

                                                                                            7.9.3 make changes to the product as requested by you or notified by us to you (see clause 6);

                                                                                              7.10 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause Error! Reference source not found.) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.

                                                                                                7.11 We may suspend supply of services for health reasons. If you advise us of a change in your state of health or fitness which may mean that it is not safe for you to continue using our services, we may suspend membership pending conclusive medical advice.

                                                                                                1. Your rights to end the contract

                                                                                                8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have paid for, whether there is anything wrong with what we provided, how we are performing and when you decide to end the contract:

                                                                                                  8.1.1 If what you have paid for is faulty or misdescribed you may have a legal right to end the contract (or to get goods repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12;

                                                                                                    8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

                                                                                                      8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. In relation to our provision of services to you, where you have started using the services, we are able to continue providing the services to you, even though any cooling off period may still be running. You acknowledge that by starting to use the service or by accepting our supply of the service, you waive your right to cancel during the cooling off period;

                                                                                                        8.1.4 In all other cases (if we are not at fault and you are not exercising your right to change your mind), see clause 8.6.

                                                                                                          8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for the following reasons set out below, the contract will end immediately and we will refund you in full for any products which have not been provided (though we shall not be obliged to refund you for any services used by you or supply by us to you) and you may also be entitled to compensation. The reasons are:

                                                                                                            8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

                                                                                                              8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

                                                                                                                8.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;

                                                                                                                  8.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

                                                                                                                    8.2.5 you have a legal right to end the contract because of something we have done wrong.

                                                                                                                      8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund (the ‘cooling-off period’). This right is subject to the services exclusion described at clause 8.1.3 above. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

                                                                                                                        8.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

                                                                                                                          8.4.1 digital products after you have started to download or stream these;

                                                                                                                            8.4.2 services, once these have been started, even if the cancellation period is still running;

                                                                                                                              8.4.3 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

                                                                                                                                8.4.4 apparel that for health protection or hygiene reasons would be inappropriate to resale or reuse; and

                                                                                                                                  8.4.5 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.

                                                                                                                                    8.5 How long do consumers have to change their minds? How long you have to change your mind depends on what you have ordered and how it is delivered.

                                                                                                                                      8.5.1 Have you bought services (for example, membership or a package of classes)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have started the services you cannot change your mind, even if the period is still running. Please see clause 8.1.3 for more information.

                                                                                                                                        8.5.2 Have you bought goods (for example, apparel)?, if so you have 14 days after the day you (or someone you nominate) receives the goods.

                                                                                                                                          8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change their mind (see clause 8.1), you can still end the contract before it is completed. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. Where our contracts run monthly from the date you first signed up, to give valid notice you should give one month’s written notice from your next monthly renewal date, such that if your renewal date is the 10th of the month, you must give 30 days’ notice no later than the 10th day of the previous month for the 30 day notice to apply to the month that follows. This clause shall not apply if you have agreed to a fixed term contract in which case you cannot terminate the term early.

                                                                                                                                          1. How to end the contract with us (including if you have changed your mind)

                                                                                                                                          9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

                                                                                                                                            9.1.1 Email. Email us at info@bloklondon.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

                                                                                                                                              9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Tram Depot, 38-40 Upper Clapton Road, London E5 8BQ or (if they are not suitable for posting) allow us to collect them from you. Please email us at info@bloklondon.com for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

                                                                                                                                                9.3 When we will pay the costs of return of goods. We will pay the costs of return:

                                                                                                                                                  9.3.1 if the goods are faulty or misdescribed; or

                                                                                                                                                    9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

                                                                                                                                                      In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

                                                                                                                                                        9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

                                                                                                                                                          9.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment.

                                                                                                                                                            9.5.1 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

                                                                                                                                                              9.5.2 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

                                                                                                                                                                9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:

                                                                                                                                                                  9.6.1 If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

                                                                                                                                                                    9.6.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

                                                                                                                                                                    1. Our rights to end the contract

                                                                                                                                                                    10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

                                                                                                                                                                      10.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

                                                                                                                                                                        10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, payment details, address or health and fitness information as required by the physical activity questionnaire; and

                                                                                                                                                                          10.1.3 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

                                                                                                                                                                            10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

                                                                                                                                                                            1. If there is a problem with the product

                                                                                                                                                                            How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact our customer service team at info@bloklondon.com or 38-40 Clapton Tram Depot, Upper Clapton Road, London, England, E5 8BQ. Alternatively, please speak to one of our staff in-store.

                                                                                                                                                                            1. Your rights in respect of defective products

                                                                                                                                                                            12.1 We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

                                                                                                                                                                            12.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at info@bloklondon.com for a return label or to arrange collection.

                                                                                                                                                                            1. Price and payment

                                                                                                                                                                            13.1 Where to find the price for the product. The price of the product (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the product you order.

                                                                                                                                                                              13.2 VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, and may pass on changes in VAT at our sole discretion, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

                                                                                                                                                                                13.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

                                                                                                                                                                                  13.4 When you must pay and how you must pay. We accept payment with most major credit and debit card providers. Please refer to our website for more information. When you must pay depends on what product you are buying:

                                                                                                                                                                                    13.4.1 For goods, you must pay for the products before we dispatch them. We will charge your credit or debit card immediately upon accepting your order.

                                                                                                                                                                                      13.4.2 For classes, you must pay in full at the time of booking through our online booking system, unless the terms of your membership, bundle or any other valid promotion provide otherwise.

                                                                                                                                                                                        13.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

                                                                                                                                                                                        1. Intellectual Property

                                                                                                                                                                                        14.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

                                                                                                                                                                                          14.2 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

                                                                                                                                                                                            14.3 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

                                                                                                                                                                                            1. Health risks and disclaimer

                                                                                                                                                                                            15.1 You acknowledge and represent that:

                                                                                                                                                                                              (a) to the best of your knowledge, you suffer from no medical or physical condition or disability that will or might increase the normal risks associated with exercise;

                                                                                                                                                                                                (b) if you do suffer from a medical or physical condition or disability, your doctor has approved your participation in our classes; and

                                                                                                                                                                                                  (c) you have honestly and fully completed the attached Physical Activity Questionnaire and Contact Sports Declaration.

                                                                                                                                                                                                    15.2 You must inform us, as soon as possible, if:

                                                                                                                                                                                                      (a) you suffer from any new injury, illness or other medical condition, or change in your general state of health or fitness;

                                                                                                                                                                                                        (b) you feel any pain or discomfort during a class; or

                                                                                                                                                                                                        1. c) you feel that any exercise included in a class would be unsafe or uncomfortable for you.

                                                                                                                                                                                                        15.3 We may in our sole discretion prohibit you from participating in a class; and you must comply with all of our instructions in relation to our classes.

                                                                                                                                                                                                        1. Our responsibility for loss or damage suffered by you

                                                                                                                                                                                                        16.1 We are responsible to you for foreseeable personal injury (including serious injury or death), loss and damage caused by us. If we fail to comply with these terms, we are responsible for personal injury (including serious injury or death), loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any personal injury (including serious injury or death), loss or damage that is not foreseeable. Personal injury (including serious injury or death), loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

                                                                                                                                                                                                          16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.1 including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987

                                                                                                                                                                                                            16.3 Instructors’ liability. The limitations and exclusions of liability in these terms and conditions act to limit and exclude the liability of BLOK staff, employees, agents, instructors and any other person authorised by BLOK to represent them as an associated party.

                                                                                                                                                                                                              16.4 We are not liable for business losses. We only supply the products for to you for domestic and private use.

                                                                                                                                                                                                                16.5 Please note that private personal sports injury insurance is available, but is your own responsibility.

                                                                                                                                                                                                                1. Behaviour, dress and lateness

                                                                                                                                                                                                                17.1 Please do not take photos during classes unless it has been authorised by the instructor and other people in the class.

                                                                                                                                                                                                                  17.2 Please treat other BLOK customers with respect.

                                                                                                                                                                                                                    17.3 We request that you dress appropriately for a fitness setting – shorts, leggings, vest or T shirts and other appropriate sportswear and appropriate footwear (if applicable).

                                                                                                                                                                                                                      17.4 We require you to use and/or wear any equipment or apparatus, including protective gear, sensibly as directed by a Blok instructor or other member of staff. If you are unclear on how you should use a particular piece of equipment or apparatus please let us know before you use the item and we will give you guidance.

                                                                                                                                                                                                                        17.5 You should aim to arrive at least ten minutes prior to your scheduled class. If you are not physically present five minutes before the start of your scheduled class, your spot may be given to another customer. Entry to classes after the scheduled start time is permitted solely at the discretion of BLOK staff. If you arrive to our premises late you should not expect to gain entry and you shall not be given a refund for the missed class.

                                                                                                                                                                                                                        1. How we may use your personal information

                                                                                                                                                                                                                        18.1 We will process your personal information in accordance with our Privacy Notice which for the purposes of the Terms and Conditions form part of the entire agreement with you.

                                                                                                                                                                                                                          18.2  You acknowledge and accept that you have read and understood our Privacy Notice when you accept these Terms and Conditions

                                                                                                                                                                                                                            18.3 You must not share your personal or membership information with any other third party that may lead to unauthorized use of your data for the fulfilment of services.

                                                                                                                                                                                                                              18.4 You should only use strong passwords for your membership credentials. Blok do not accept any liability for the protection of your data should you use common, weak or otherwise easy to compromise passwords.

                                                                                                                                                                                                                              1. Other important terms

                                                                                                                                                                                                                              19.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

                                                                                                                                                                                                                                19.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

                                                                                                                                                                                                                                  19.3 Nobody else has any rights under this. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

                                                                                                                                                                                                                                    19.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

                                                                                                                                                                                                                                      19.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products or services, we can still require you to make the payment at a later date.

                                                                                                                                                                                                                                        19.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

                                                                                                                                                                                                                                          I Agree

                                                                                                                                                                                                                                          ADULT Physical Activity Readiness Questionnaire

                                                                                                                                                                                                                                          If you currently have or have had in past any of the below, you should enquire with a doctor to check that you are safe to undertake physical activity in your current state of health, before signing this declaration and joining any of our classes.

                                                                                                                                                                                                                                            History of heart problems, chest pains, or stroke within your family

                                                                                                                                                                                                                                              Hepatitis B, Hepatitis C, or HIV

                                                                                                                                                                                                                                                Poor eyesight or eye injury

                                                                                                                                                                                                                                                  Psychiatric or drug issues

                                                                                                                                                                                                                                                    Seizures

                                                                                                                                                                                                                                                      Significant head or brain injury

                                                                                                                                                                                                                                                        Sickle Cell disease

                                                                                                                                                                                                                                                          Increased or low blood pressure

                                                                                                                                                                                                                                                            Advice from doctor stating not to exercise

                                                                                                                                                                                                                                                              Surgery within the last 12 months

                                                                                                                                                                                                                                                                Pregnancy now or within the last 3 months

                                                                                                                                                                                                                                                                  History of breathing or lung problems

                                                                                                                                                                                                                                                                    Muscle, joint, or back disorder

                                                                                                                                                                                                                                                                      Diabetes or thyroid condition

                                                                                                                                                                                                                                                                        Hernia or condition that may be aggravated by lifting weights

                                                                                                                                                                                                                                                                          Surgical implants or implanted devices

                                                                                                                                                                                                                                                                            Epilepsy

                                                                                                                                                                                                                                                                              Heightened sensitivity to sound or light

                                                                                                                                                                                                                                                                                Loss of consciousness, or falling over due to dizziness

                                                                                                                                                                                                                                                                                  I hereby confirm I do not have, and have not had in the past, any of the above, or any other condition not previously mentioned that I feel should be mentioned.

                                                                                                                                                                                                                                                                                    I can confirm this to be true

                                                                                                                                                                                                                                                                                    I understand and accept that any form of contact sport, including boxing, carries a risk of serious injury In consideration of entry to BLOK classes and by signing this declaration, in respect of activity in BLOK classes I agree that:

                                                                                                                                                                                                                                                                                    I have completed the medical questionnaire above fully and honestly

                                                                                                                                                                                                                                                                                      I am responsible for monitoring my own physical and medical condition, including during physical exercise

                                                                                                                                                                                                                                                                                        If, after completing the questionnaire, I know of any change in my physical or medical condition which would affect my answers if I were to complete it again, I will notify BLOK before taking part in any class or physical activity organised or provided by BLOK

                                                                                                                                                                                                                                                                                          I will only engage in contact sports activities (including boxing) under the guidance of BLOK coaches and/or instructors whilst on BLOK premises

                                                                                                                                                                                                                                                                                            I will use equipment correctly, safely, and as instructed

                                                                                                                                                                                                                                                                                              I understand that sports injury insurance is available, and that it is my own responsibility to organise this if I so wish

                                                                                                                                                                                                                                                                                                To the fullest extent permitted by law, I assign, waive and release any and all rights to any claim for damages I may or might have against BLOK or its staff, instructors or coaches for any injury or damage suffered to myself or to my property during my participation in, and/or arising from, any contact sports activity (including boxing) organised or provided by BLOK

                                                                                                                                                                                                                                                                                                  I fully understand that if I am physically or verbally abusive to the trainers, assistants or other patrons, or if I behave in a manner inconsistent with the coaches’ instructions and are overtly aggressive or abusive to other patrons in a manner that our coaches do not believe to be sporting, I will be asked to leave immediately.

                                                                                                                                                                                                                                                                                                  Formal declaration

                                                                                                                                                                                                                                                                                                  I declare to the best of my knowledge that I know of no reason why I should not participate in a personalised programme, exercise class, sparring session or other form of contact sport. I take part in any recommended programme, exercise class or sparring session or other form of contact sport entirely at my own risk and waive any legal recourse for damages or property arising from my participation.

                                                                                                                                                                                                                                                                                                    I hereby agree to all the terms and conditions laid out above.